Pandora @ 14:00
Over the course of shipping for December most packages arrived in somewhat timely manner. Although there were a few that took longer than normal to arrive it seemed to be a good ship month.
Towards the middle of the month that is when it really seemed to hit an all time slow. One reason was our weather here which slowed many packages down to where they were supposed to go. Snow, ice and everything in between made arrivals fall behind. I had priority mailings arriving in 5-9 days. Now, with that and the mad rush to mail packages out there is one package that comes to mind as a lesson for all sellers and buyers alike to take to heart.
I shipped a package out to Canada. For one thing sometimes International takes so long that I do not like doing it but money is money. The auto ship email was sent out before I realized it. I sent an email when in fact the item did ship. It shipped later than normal due to weather.
The buyer has a feedback of nearly 20,000 a big time power seller. The item was in route and he files a claim. OK, that is fine I explain the situation and offer proof of mailing. Was that good enough? No. He continues on and on telling me that I was deceitful. I really do not see how that is but I apologize for the late arrival and anything else.
This continues on and on over the Christmas holiday. Yes, even on Christmas eve he slams me more stating that I lied, deceived and I think I even had something to do with Jimmy Hoffa's disappearance. I sent him the official proof of mailing and also to Pay Pal who had held my funds. Which is normal. One thing though is that I do not appreciate reading that he does not think it will get there. Seeing the official form with the stamp is more than enough proof to show it was mailed. What am I supposed to do?
For being such a big time seller he should know that items take longer than normal and do get way laid from the US to any International destination. There is no way to track these ground packages unless the customs scans the form. Which in most cases they do not.
I really hope that sellers that are high up on the food chain take a look at their attitudes and stop thinking that they are all that and a bag of chips. Just because you are up there high does not mean that the lower sellers do not know what they are doing.
There was no sense in acting like an ass.
