Yesterday I shipped over 20 something packages. A mix between normal first class parcel and Priority. Even a couple international. Now that is a somewhat normal shipping number for a day but what is not normal is seeing emails the same day as shipping asking why the product is showing delivered here in town. The emails made my heart skip a few beats thats for sure.
I handed the packages directly to the supervisor at the local branch. As I was leaving she was processing them. No worries here. I was the only person in there and you have to remember small town. She was the only person there also. This was at 3:40PM.
Came home thinking all was well took a break and then went back to work. That is when the fun began. I had to trace all the packages back to see what was going on. Of course at 6PM there is little you can do. Now, what actually happened that nearly had me in the hospital having an
ekg was she pushed the wrong scan button. Instead of using acceptance she used delivered. Human error no big deal really. Or is it?
In fact it was. I had so many people email in a panic and bad attitude that I was amazed. The funniest was the people that purchased something the same day. Com on people use common sense. If you buy it in the morning how can it be delivered in the afternoon someplace??
I knew what was going on but to cover my rump I called the main 800 number of the USPS. By the time I actually got a person I was really angry. I had to jump through hoops to get to them. The rep said the same thing I already knew-human error.
Why call? When explaining to irrational people you have to have facts not simply what you think or actually know.
The USPS gotta love them for making my business world a little better by their being inept. Thank you for that!
Comments
Mon, 05.09.2011 12:39
People are yours alright! . We at the least [...]
Wed, 24.08.2011 12:51
I ordered this product.Waited a month an nev [...]
Thu, 24.02.2011 10:04
You bought that? That's awesom e! I want to play!